Outreach through text messaging, a patient portal, phone calls, or letters is an effective method for encouraging patients with elevated blood pressure and/or using nicotine products with no follow-up appointment to schedule a follow-up visit. Below, we provide a process map and outreach messaging you might use in your practice (Resources 1 and 2). Resource 3 is a 15 minute webinar clip from our Heart Healthy Ohio Quality Improvement Project describing outreach and an outreach approach you might modify to fit your clinic.
Resource 1: Process Map from the Medicaid Technical Assistance and Policy Program (MEDTAPP) Diabetes Quality Improvement Project (QIP) Toolkit
Resource 2: Outreach Messaging