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Effective Outreach

Outreach through text messaging, a patient portal, phone calls, or letters is an effective method for encouraging patients with elevated blood pressure and/or using nicotine products with no follow-up appointment to schedule a follow-up visit. Described below is one approach to setting up an outreach process using multiple modalities at your clinic. Please review and modify this process flow to best fit your clinic. 

Resource 1: Process Map from the Medicaid Technical Assistance and Policy Program (MEDTAPP) Diabetes Quality Improvement Project (QIP) Toolkit

Resource 2: Outreach Messaging